Refund Policy

The information, products, and services provided on this website are for general informational and commercial purposes only. While Xách strives to ensure that all product descriptions, images, pricing, and availability are accurate and up to date, we do not guarantee that all information is complete, reliable, or error-free.

Product colors, textures, materials, and dimensions may vary slightly due to screen settings, handmade production processes, or manufacturing updates. All products are subject to availability without prior notice.

Xách is not responsible for any indirect, incidental, special, or consequential damages resulting from the use of this website, products purchased through this site, or inability to access the website.

All trademarks, logos, product designs, images, graphics, and content displayed on this website are the property of Xách unless otherwise stated, and may not be copied, reproduced, distributed, or used without prior written permission.

External links provided on this website are for convenience only. Xách does not endorse or take responsibility for the content, policies, or practices of third-party websites.

By using this website, you agree to these terms and acknowledge that your use of the site and purchase of products is at your own risk.

Xách reserves the right to update, modify, or change this disclaimer at any time without prior notice.

At Xách, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Returns
Customers may request a return within 14 days of receiving the item. To be eligible for a return, the product must:

• Be unused and in original condition

• Include original packaging, tags, and accessories

• Not show signs of wear, damage, or alteration

Certain items such as clearance, customized, or final sale products may not be eligible for return.

Refunds
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.
Shipping fees are non-refundable unless the return is due to a damaged, defective, or incorrect item sent by us.

Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us with your order number and photos of the issue.

Damaged or Incorrect Orders
If your item arrives damaged or you receive the wrong product, please contact us within 7 days of delivery. We may request photos for verification before approving a replacement or refund.

Return Shipping
Customers are responsible for return shipping costs unless the return is caused by our error.
We recommend using a trackable shipping service, as Xách is not responsible for lost return packages.

For return or refund requests, please contact us: support@xach.us your order number and details regarding your request.

Xách reserves the right to refuse returns or refunds that do not meet the conditions stated above.